Multilingual banking FAQ explainer

The brief

Many customers do not understand terms like KYC, EMI or UPI mandates, and call centres repeat the same answers all day. Build a chat app that explains these terms in English, Hindi or Telugu, grounded in official FAQ wording, and says when it cannot answer. Good looks like: correct answers checked against the source FAQs, natural replies in each language, and clear refusals.

What you will build

1. Collect official FAQs from RBI and NPCI
2. Design prompts that answer only from the FAQ text
3. Support English, Hindi and Telugu replies
4. Test on 40 real customer questions per language
5. Build the chat front end and report accuracy and cost

Free, open data to build it with

• RBI FAQs ↗ Reserve Bank of India
• Banking77 customer queries ↗ Hugging Face (PolyAI)

Check each dataset's licence before you publish your work. Your mentor gives your team its own version of the brief (data, scope or region), so every team's project is its own.