Mini-project
Logistics & Supply Chain
Delivery complaints analyser
Classify customers' delivery complaints and find the routes and hubs with the most problems.
The brief
A courier company's complaint inbox overflows, and the same hubs keep appearing. Build a pipeline that classifies complaints (late, damaged, lost, rude agent, wrong address), extracts the hub or route mentioned, and ranks the worst hubs. Good looks like: a labelled set, accuracy per category, and a ranked hub report.
What you will build
- Write or collect a labelled set of complaints
- Classify complaints with a text model or an LLM
- Extract hubs and routes mentioned
- Rank hubs by complaint type
- Present a weekly complaints report
Free, open data to build it with
Check each dataset's licence before you publish your work. Your mentor gives your team its own version of the brief (data, scope or region), so every team's project is its own.