Major project
Retail, E-commerce & Consumer Goods
Order support agent
An agent that tracks orders, starts returns and refunds through tools, follows the returns policy and hands over to a human.
The brief
Most customer service chats are about order status and returns. Build an agent that looks up orders, explains delivery status, starts returns and refunds through tools within the returns policy, and hands over to a human for anything outside it. Good looks like: tools with clear limits, policy rules enforced, a hand-over path, and success rate and cost per conversation.
What you will build
- Build a simulated order and returns system
- Expose it as tools with limits
- Encode the returns policy as rules the agent must follow
- Build the agent with LangGraph and a human hand-over
- Test on 40 scripted conversations
- Measure resolution rate, policy breaches and cost
Free, open data to build it with
Check each dataset's licence before you publish your work. Your mentor gives your team its own version of the brief (data, scope or region), so every team's project is its own.